Frequently Asked Questions

We adhere to Personal Data Protection Act 2010 and store all customers’ data in a secured environment as prescribed by the PDPA.

Our IT system adopts international security standard and are routinely assessed. All sensitive information of our customers is protected by firewall and encryption technology.

1. Phishing
   1. Phishing is a technique used by cybercriminals to attempt to obtain your sensitive/personal information, such as username, password, bank account details, often for malicious reasons, by disguising as a trustworthy entity in an electronic communication.
   2. Beware of fraudulent E-MAILS, SMS, and PHONE CALLS posing as Bank Negara Malaysia, financial institutions or law enforcement agencies asking for your personal details such as username, password, OTP/TAC number or account number. Do NOT respond/click on any links that may jeopardise your financial security.


2. Malware
   1. Malware (malicious software) refers to harmful or intrusive software, including computer viruses, worms, Trojan horses, ransomware, spyware, adware and other malicious programs, when installed in your computer or mobile device. Depending on the type of malware, it can allow cyber criminals to steal data, to freely access to your computer/mobile device, to encrypt files and demand ransom. Malware is most often introduced to a system through email attachments, software downloads or operating system vulnerabilities.


3. Password Attacks
   1. A password attack is where a cybercriminal tries to gain access to your account by cracking your password. Methods use include trying a list of easy to guess passwords (e.g password123), comparing various word combinations against a dictionary file or using a keystroke logging programme to track all the keystrokes you have typed, including login details and passwords.

1. Do not reply to any unsolicited/suspicious emails, SMS or calls asking for sensitive personal information, such as username, password, OTP number or account number. When in doubt, contact us to clarify.


2. Always deal with an authorised representative of Sunway Fintech or through our secure website at sunwayfintech.com. When in doubt, please contact us to clarify.


3. Do not click on any links or open/download any attachments in suspicious or unsolicited emails.


4. Always use secure websites when providing personal information and performing financial transactions. Look for a secure symbol in the links “https://” instead of "http://".


5. Never reveal your password or PIN.


6. Always use strong passwords with a combination of lower and upper case alphabets, numbers and special characters, e.g *, %, #, ^, &, and a minimum length of 8 characters. Use a different password for each account and change your password frequently.


7. Do not “jailbreak” or “root” your smartphone.


8. Do not download and install programs or mobile applications from unverified sources/platforms.


9. Ensure your computer’s or mobile device’s operating system (e.g. Windows, Mac OS X, Linux, Android, Apple iOS) uses the most up-to-date security updates.


10. Ensure your computer or device firewall is activated. Install anti-virus/anti-malware software for added protection. Keep your anti-virus/anti-malware up to date and frequently scan your devices for any possible threat.


11. Never leave your computer or device unattended when you are logged in to your account. Always remember to log out after you have completed your online transaction. If you suspect any unusual account activity, please contact us immediately at hello@sunwayfintech.com.


12. To protect the privacy of your information, you are advised to clear the browser’s cache after the completion of your transaction and logged out.

1. Chrome
   1. Click on the “Menu” icon in the top right corner of your browser window
   2. Select “Settings”
   3. Go to “Security and Privacy”
   4. Select “Clear Browsing Data”
   5. Choose “All Time” for the time range
   6. Tick the “Cached images and files” option
   7. Click “Clear Data”


2. Firefox
   1. Click on the “Menu” icon in the top right corner of your browser window
   2. Select “Settings”
   3. Go to “Security and Privacy”
   4. Scroll down and click “Clear Data…”
   5. Choose “All Time” for the time range
   6. Tick the “Cached Web Content” option
   7. Click “Clear”


3. Safari
   1. Select “Safari” in the top left corner of your browser window
   2. Click “Preferences”
   3. Go to “Privacy” tab
   4. Click “Manage Website Data…”
   5. Click “Remove All”
   6. Restart Safari


4. Microsoft Edge
   1. Click on the “Menu” icon in the top right corner of your browser window
   2. Select “Settings”
   3. Go to “Privacy, search, and services”
   4. Go to “Clear browsing data now” and select “Choose what to clear”
   5. Choose “All Time” for the time range
   6. Tick the “Cached images and files” option
   7. Click “Clear now”


5. Internet Explorer
   1. Select “Settings” in the top right corner of your browser window
   2. Go to “Safety” and select “Delete browsing history…”
   3. Tick both “Temporary Internet files and website files" and "Cookies and website data”
   4. Click “Delete”